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What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
It can be difficult diagnosing problems without some basic information.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
Can't do a direct link to the router as my sis is working and I don't want to interfere.I should be able to check when she finishes and post my results asap later.
Other (useless) info: I have the edgerouter4, Raspberry Pi4 Pi-Hole, Ubiquity Nano HD connected to a switch
All devices are on 5Ghz band on the NanoHD AP. None connected on ethernet
Every device gets near enough 100% link speed/connection on floor 2/3 with the 1st dropping to 70-85
At max speed my PS4 Pro when downloading a game would reach 20mb a sec throughput. Downloading 80 gig games would take 45mins. Now its between 4-10 and can sometimes take up to an hour for a 3gig patch
PC Steam would download at 27-35mb a sec. Now it's about 10-15mb on and off with spikes to 30mb a sec.
Playing BattleField 5 on my PC with 32-39 ms ping. I don't have lag or haven't been disconnected in the last 30 games I have played over the last week
Same with Destiny 2 on my brothers PS4 Pro. He's got stable and great connection with no lag.
Snapchat, WhatsApp, YouTube, Netflix, browsing net on all devices is all OK
All the same static IP's are used on Router, AP and Pi-Hole with mac filtering
All the equipment is in the same room when I was getting max speeds and as I've stated before - no settings have been altered or changed.
I think it's the router but it's getting blocked by the firewall. I've created a ruleset but it doesn't seem to be working. So l've bypassed my custom DNS and went with cloudfares and the BMQ graph is working when I have my PC running (As of this post it's half red and showing results too).
I think I've found half a solution and that's my AC NanoHD.
When I get a new device or person wants to get into my network I've set it to only have a whitelist cause of the MAC filter.
Only reason I bring this up as I only log onto the AC in rare instances and when I do, I get prompted to update to the latest firmware which I did prior to making this thread asking for help on my issue.
After doing the laptop/ethernet test yesterday and seeing no issue with the SHub (not sure if it's ok or not).
I decided to check the AP settings and looking up any issues with the firmware. Someone suggested the last couple firmwares were detrimental and they downgraded to last year's final firmware and avoid the 3 that came out this year.
So I did downgrade and I went from 60-85 to 150-190 - avg of 170mbps
Issue is that I remember this firmware hitting max speeds last year too.
I'm still open to any more suggestions. Thanks again for the replies.
Im on phone. sorry for any mistakes and formatting issues if they occur