I am having 2am disconnects every day since May 1 2019 exactly (they get logged by my router). in North London. I started a new thread as I did not see this one. I posted TBB ping graphs but I dont think they appear (my image uploads get blocked). Is yours actually fixed?
check the upstream levels, in upsteam bonded channels, a value of 5.1 in the power column may be what causes a nightly reboot as that value is on the high side. I still have the reboot problem and I have this value. For me the solution may be to have an engineer visit to add a mains powered splitter/booster but I have been too busy to book an engineer visit.
I have been told my support that end users should by purchasing the mains powered splitter - and I do NOT mean a WIFI booster, which they sent me for free as I am on a full package. The WIFI booster is not going to fix an upsteam power level problem!
I mean a signal booster for the actual cable. This is typically marketed as a cable/signal booster CATV 2 way HDU 200 Booster, usually made by Technetix.
So this means you can have daily disconnections around 2am or spend your own money to fix the problem that is an issue on virgin media's network.
You can get them on ebay virgin media branded, I dont see why Virgin is not giving them to customers that need it, but they wont even sell it to me.
The fact that I have to get it form somewhere else, such as ebay, means they are requiring customers not only to pay but to get non virgin media approved splitter to connect to Virgin Media cabling - This can not be right!!
What if I order some cheap one from China and accidently damage Virgin Medias network?