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Message 11 of 17
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Re: Net cutting off at 2am every night

Cheers for letting us know Nakchee - please pop back and keep us posted on the technician visit. 

 

Katie - Forum Team


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Nakchee
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Message 12 of 17
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Re: Net cutting off at 2am every night

hi there, the engineer arrived today bright and early and after having a good look outside as well as in, he said one of my readings was too high.

I dont have a clue which reading it was, but it was at 51, and when he finished it was around 47.

Hopefully this sorts the problem.

Thanks again for the advice and help 😉

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vmtom
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Message 13 of 17
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Re: Net cutting off at 2am every night

HI

 

I am having 2am disconnects every day since May 1 2019 exactly (they get logged by my router). in North London. I started a new thread as I did not see this one.  I posted TBB ping graphs but I dont think they appear (my image uploads get blocked).  Is yours actually fixed?

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Message 14 of 17
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Re: Net cutting off at 2am every night

Hi vmtom, 

 

I have replied to your other thread and sent you a PM. 

 

Thanks, 

 

Hetty_R
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Doucheface1
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Message 15 of 17
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Re: Net cutting off at 2am every night

Mine is doing this too every night at 2am mine lasts about 4-5 hours 

 

anyone know what causes it

 

thanks 

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Message 16 of 17
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Re: Net cutting off at 2am every night

Hello Doucheface1,

 

Thanks for your post and a very warm welcome to our Community Forums!

 

Sorry to see that you've been having intermittent problems with your broadband services.

 

Lets see if we can take a closer look at this together, I'll drop you a PM so we can go through data protection together today.

 

Check out the purple envelope in the top right hand corner of your screen for my PM

 

David_Bn 

 

 

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vmtom
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Message 17 of 17
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Re: Net cutting off at 2am every night

I had an engineer visit that fonud a splitter was faulty, this fixed the other problems on my ping graph  but did not fix the 2am reboots.

I was then told that a fault had been identified locally and some work happened very recently, but I still get reboots.  Mine is only a 5minute shutdown.

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