Virgin Media Community

[Stefbert]

Like many others my Nest wifi keeps disconnecting at random during the day, to just reconnect after a few seconds.

I have tried everything such as factory resets but still cannot solve this issue.

I’m on hub 3.0

[gary_dexter]

Have you split the WiFi bands?

[Stefbert]

Spoiler

You mean between 5ghz and 2.4ghz? No i haven’t. Can you please let me know how I do that? Thanks!

[tehwolf]

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@Stefbert wrote:

Spoiler

You mean between 5ghz and 2.4ghz? No i haven’t. Can you please let me know how I do that? Thanks!

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somewhere in advanced settings - you'll see the name of your wifi network listed against the 2.4ghz band and the 5ghz band - give them different names and connect devices to each network accordingly..

[Stefbert]

But if the router is run by Nest, shouldn’t the change be there? The modem is connected to nest wifi by cable.

[tehwolf]

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@Stefbert wrote:

But if the router is run by Nest, shouldn’t the change be there? The modem is connected to nest wifi by cable.

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ah ok - apologies - i missed that it was the nest mesh system that you were having issues with rather than one of the nest products, like cameras/thermostat etc..

you can't split the bands on nest wifi, it doesn't support it. 

are your wifi clients being disconnected from the nest wifi network, or is the nest wifi system losing its internet connection?  

[Stefbert]

I believe the router keeps the connection at all times while the point drops the connection.

[tehwolf]

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@Stefbert wrote:

I believe the router keeps the connection at all times while the point drops the connection.

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probably better off contacting google for support then tbh. 

[gary_dexter]

Have you put the hub into Modem Mode?

[Stefbert]

Yes I have.