Hi Kath,
Called Virgin today, first member of staff tells me nothing wrong with Hub3 I need to speak to Gadget Team.
Speak to gadget team, they say it must be the door bell. But for a price they can make the 2g signal more stable. To me that is Virgins responsibility. I have split the 2g and 5G signals and suggest to gadget team that if I connect ALL devices to 2g network they will all drop signal.
So as Virgin suggest all my devices will be faulty including their tv boxes. Do you get where I’m going with this🤷🏻♂️
Faulty router then?
Get gadget team to transfer me back to complaints team. Speak to them, no help. Suggest they are not providing me with the services i am paying for.
Transferred again and offered at a cost to go to a mega broadband, seriously! Say I’m happy to have old router as they worked fine, after repeating myself many times offered a network extender. Hopefully this will work.
But the 2g network use to work, it doesn’t now. In the UK security cameras/ camera door bells run on 2G. Some people will pay to get these fixed with the gadget team as they want their home security they have invested in to work and keep their homes safe.
Virgin need to sort out their routers, I am not the only customer experiencing these problems. If the extenders work why not offer these at the being instead of 47 minutes later after making a long standing customer extremely frustrated. The customer is king, you should remember that.
Let see if extender works.🙋🏻♂️
