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Diamond2
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Neighbours can get Virgin but I can’t

Hello,

When I try to see if Virgin is available in my apartment, it says not available but when I do it to the neighbouring houses and apartments, it says they can get up to Gig1. Why can’t I get Virgin. I don’t think it’s just because I’m in an apartment because my neighbouring apartments can get it, according to the Virgin Media Postcode Checker Utility. Now I don’t know if they use Virgin or not. My apartment all uses BT and one Sky but I find the internet to be terrible and my friends who have Virgin says this too. This stresses me as I can’t get Virgin whereas my neighbours can. 

What can I do? Help would be appreciated!

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VM-Jon
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Re: Neighbours can get Virgin but I can’t

Hi,

Thank you for reaching out to us, let me take a look at this. I will send you a private message for details


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