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Neighbours cable installed in my omnibox

Hi, 

I wonder if you can help. I have had Virgin installed for a number of years, and my neighbour who has recently moved in has had Virgin come to install the TV/Internet/Phone in their house. As they didn't have an omnibox already there, an engineer has attached this to my brown omnibox and hasn't returned to install an omnibox on their property.  My neighbour has been on the phone numerous times to Virgin to get this fixed, I have been on hold for over an hour, and the Customer Service Team coming back that the issue has been fixed. It hasn't as the cable is still in our omnibox 3 weeks later.  Signal isn't as good as it was previously.  

Please can someone get in contact with me, as us households are getting fed up of this now. 

Thank you!

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Alessandro Volta
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Re: Neighbours cable installed in my omnibox

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Re: Neighbours cable installed in my omnibox

Hi sdr64,

 

Thank you for posting to the Community.

 

My sincere apologies for the delay, we have been a little busier than usual at the moment. 

 

I have taken a look from our side and can see you have spoken and they have provided an update regarding this matter. 

If you have any questions or need any further assistance, please do not hesitate to get back in touch. 

 

Thank you 

 

 

Nat
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