Virgin Media Community

[Adambarl]

Hi, 

I've recently moved into a 2017 office to residential conversion flat and I would have liked to take out a gig1 wifi contract however my address is not showing up at all on the postcode checker, whereas the other buildings on my road (including some other conversions!) show up. 

just wondering whether virgin will eventually roll out services to my address at a potentially later date or not.

[Kath_F]

HI Adambarl, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

When there has been a conversion in an area, we would need to look at sending someone out to check things at the address. The best way to get this arranged is to speak to our sales team on 0800 183 1234. They will be able to arrange for a survey to be done and if the results of this show we can install then this will be updated on our system. 

Just to set expectations it can take a little while to get things sorted from the survey to having live services but the team will keep you updated on things. 

Please let us know how the call goes and if there is anything else we can do to help, you know where we are. 

Many thanks,