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roblye
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Re: Need to reset router every day

Katie

I hope you have something interesting to put forward.

Resetting every day is not practical and not warranted. I can use any of my transportable devices (iPhone, iPad, macbooks) on free wifi's in hotels, at wifi hotspots or visiting family and friends. Why am I continually unable to connect all my devices to my SH3 even when I put them right next to the thing!

Having 7/8 wired devices and a similar number of wifi devices, which would not all be in use at once, should not be a problem. It wasnt previously.

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solanoah
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Message 72 of 145
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Re: Need to reset router every day

No, the connection does not come back. and my devices won't even communicate with each other over the same network.

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roblye
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Message 73 of 145
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Re: Need to reset router every day

Just to add, the devices that connect stay on (except the PS4's random connections) and the connection doesn't drop off, like others here are experiencing. Its the problem of not all devices connecting thats a problem, perhaps an engineer needs to attend?
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nubster
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Re: Need to reset router every day

Hi Katie, I understand that it isn't practical for you to look back over each post in the thread, but I can assure you that in the past, I have posted asking for help, at a time when others were doing the same. They got their problems resolved - I reminded VM that I am still waiting, but I got silence.

Can you see how often I have to manually reboot my "super" hub from your end ?

I have set up broadband monitoring if that helps ?

 

thanks

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Katie_WT
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Message 75 of 145
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Re: Need to reset router every day

Thanks for popping back @solanoah

 

So when your connection drops - does the Hub remain turned on?

Katie - Forum Team


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solanoah
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Message 76 of 145
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Re: Need to reset router every day

Yes

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Katie_WT
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Message 77 of 145
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Re: Need to reset router every day

Hi there @roblye

 

I am sorry about the delay in replying; as I did advise in my initial post you will all get an post for your own issues in the next hour or so and I am still working through the thread in order to assist you all individually. 

 

When customers post on the same thread rather than their own, it can get rather confusing so please do bear with us whilst we help you all out. 

 

From locating your account from your forum information I can see you have recently had a new hub this month. It has been almost 7 days since it was last rebooted. There are no known area issues listed for your region and no errors showing at all. 

 

All signal levels are within the levels we expect for your package. 

 

You don't have an excessive amount of devices for your connection but you do have a fair amount all connected via Ethernet and 3 devices on the 2.4Ghz frequency have had some WiFi issues over the last 7 days. Some devices are also a bit too close which is causing some interference. 

 

Please do a reboot when you can and we can check again for updates. 

 

Cheers

Katie - Forum Team


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Katie_WT
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Message 78 of 145
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Re: Need to reset router every day

Hi @nubster

 

We can only see when your last reboot was. As mentioned though, as there is a known area issue for an intermittent connection issue, it is difficult to go any further checks with you until the area issue has cleared - I am sorry. 

 

Other than the area issue, we can see that you last rebooted around 15 hours ago. We have no errors showing and all signal levels are where we would expect. We would need the area issue to clear before further checks can be done. 

 

Cheers

Katie - Forum Team


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Katie_WT
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Message 79 of 145
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Re: Need to reset router every day

Thank you @solanoah

 

Have you set up the BQM for us as requested so we can see this? 

 

Cheers

Katie - Forum Team


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solanoah
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Message 80 of 145
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Re: Need to reset router every day

Yes, just now

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