I can see that we have a few different customers all on the same thread with variations of a similar issue.
I will reply to you all on your own reply to avoid confusion.
This may take me a while as there are a few of you and a few different accounts to check but you will each get a reply from me in the next hour or so so please hold tight and look for your name in the replies to ensure you're reading the post meant for you and your issue
Welcome to our Community and thanks for your posts - you have advised you are having the same issue. However this post is around 8 months old with 7 pages of replies so I will need some more information from you about what your issue is and what checks you have already done.
From locating your account from your forum information I can see that you have recently received some boosters with the last couple of months. I can see that you have rebooted within the last 12 hours. We have no known area issues listed for your region and there are no errors showing.
We can see a couple power levels on your downstream are a little lower than we would like to see for your package but the majority are fine.
I can see that you do have quite a lot of devices connected for the package you subscribe to and a couple of these devices are too far away from the hub which is causing some issues with your bandwidth. These devices may be better on a different frequency or to be closer to the hub if possible. One devices in particular that is on the 2.4 Ghz frequency is causing long term disruption to your connection.
Have a look at all the devices in your home and see if they all are needed or in use. Pop back when you can to advise exactly what the issue is that you're having and what checks you have already done and we can go from there.
I am sorry that you;re still having these issues - I can see that you have been posting on this thread for a while now.
After locating and looking at your account I can see that the area issue is still open. It was logged on 20th July under reference number F008243138 with the estimated fix date to be 25th August. This issue is an intermittent congestion issue in your region. This means it may not impact all customers at the same time
However, whilst the issue is being worked on, we cannot diagnose other issues of the same nature; we would need for the issue to be resolved to see if your issue is indeed linked with this one or not.
I assure you we are not fobbing you off at all - we will do all we can to assist you once the area issue has cleared if you are still having issues. You can pop back anytime and we can check for updates for you.
As mentioned in my reply, this thread is over 7 pages long with a wide variety of issues that have been reported by many various users. I was simply asking for verification on what your issue was exactly.
I then updated you with the information we have at hand in regards to your query/issue. We can already see your power levels from your account as mentioned in my reply. (Thanks for the edit to your post)
Are you manually rebooting the system or does the Hub reboot itself when the connections go off?
It may also be helpful to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of your connection. If you need any help with that please let us know.