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jbrennand
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Message 41 of 145
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Re: Need to reset router every day


@nubster wrote:

Thanks for that

I have had a broadband monitor set up for a while - I just don't know what it means or what to do with it !


What to do with it is... post it up here (as per the TB website advises how to share) so that others can take a look at it and advise.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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nubster
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Message 42 of 145
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Re: Need to reset router every day

Cheers - it will get sorted one way or another.

I know a few who have gone to BT and say its fantastic - generic email address is my issue. But that seems to be lower down in my order of issues - I need a stable service. Now I am working from home every day the crap service I am getting may well cost me my job as it sometimes drops at the worst possible times !

thanks

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nubster
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Message 43 of 145
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Re: Need to reset router every day

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PhilS404
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Message 44 of 145
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Re: Need to reset router every day

Having your same problem here. 

Both Wifi and wired connections go down, wifi connected say "connected no internet" 

I have managed to run speed tests just before it completely goes and speed drops to under 1mbps. This has been happening most evenings around the same time, a reset sometimes restores internet for 30 minutes and then it goes down again. 

Hub just shows the white solid light. Virgin sent out a new hub and did not fix this issue.  

We also only have 3 devices connected.

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Martin_N
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Message 45 of 145
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Re: Need to reset router every day

Hi PhilS404,

 

Thank you for your post and welcome to the community.

 

I'm sorry to hear about the issue you're having. I have taken a look on our side and it does look as though an engineer is require to investigate this further. 

 

What I will do is private message you so I can get one booked in. 

 

^Martin

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nubster
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Message 46 of 145
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Re: Need to reset router every day

A nice speedy reply (and hopefully resolution) for you PhilS404 !

 

PhilS404
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Message 47 of 145
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Re: Need to reset router every day

Hi Martin, 

I have a call with your team but last week they advised there are no engineers available in my area for the next 2 months so I am not too hopeful. 

Thanks 

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Martin_N
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Message 48 of 145
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Re: Need to reset router every day

Thank you for coming back to me. Did the agent advise what the next steps would be to help get this resolved?

 

^Martin

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PhilS404
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Message 49 of 145
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Re: Need to reset router every day

The agent advised the issue is due to low power level, I'm not sure if this means to the router or to do with the box on the wall? We have an engineer coming out tomorrow morning.

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John_GS
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Message 50 of 145
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Re: Need to reset router every day

Please let us know how today's engineer visit goes.

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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