After checking your account we can see you have recently rebooted which is great. No errors are showing at the time of checking and the signal is within the parameters we would expect. There seems to be no issue with your broadband itself.
However - we can see that there are a few issues with the WiFi devices that are showing errors. They are advising that some devises are too far away from the hub which are causing connection issues and a couple are on the incorrect band which is also causing problems.
We can also see that you have a further 6 devices all connected via Eithernet.
Are you able to disconnect all devices and only have one wired connection to see how you get on?
If you haven't already... set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. If you just see a wall of "red" then your Hub is not accepting the "pings" - make sure you uncheck the “ignore ping from WAN side” box in the settings - note it will take an hour or two to start seeing a sensible picture.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I know other people who have Virgin and their broadband is NEVER down. My sister lives around the corner and her broadband goes down every now and again. Mine goes down, on average, 6-7 times a week - sometimes it can be 3-4 times a day. I don't think the problem is wifi as wired connections (PS4 for instance plus others) goes down at the same time as everything else. Yesterday it went down twice.
If I thought that spending £80-£130 would fix the issue I would gladly spend it, but sadly I don't think it will.
This has been going on for over a year and VM have sent 2 or 3 engineers over that year but the problems persist. One of the engineers said I needed to upgrade to 200mb broadband so I did. That made no difference either.
I have to assume that they're not interested in me as a customer (who has had Broadband with VM for over 20 years).
Perhaps its time to bite the bullet and go to BT - just need to sort out a generic email address !
No worries mate. It is a weird one TBF. I can't figure out if it's the connection coming in that causes the lockups, or the VM Superhub?! I presume that a bad signal from the green box outside could potentially cause the Superhub to randomly lock up, because I get the lockups when using my own equipment also.....so it does suggest a connection/supply issue rather than an equipment issue. All I know is that using the "keep alive" feature on my router essentially negates the issue to a point where I don't notice any problems anymore. I'm essentially refreshing my connection on a 6hr interval, which seems to prevent any actual lockups.
Hope you get sorted. I would see if you can get BT's new superfast fibre?!