Been with Virgin media since time began and always been a big advocate. The main reason I've stuck with Virgin is the fact that my @ntlworld.com email address is the only email address I have ever had and the hassle to change is massive.
Nevertheless I am being pushed to the edge by the really [REMOVED] connectivity I have suffered for the past year.
Basically, the router needs restarting every day - sometimes 4 or 5 times a day. When I contact the technical helpdesk they run their tests and restart the router and they say it will be sorted. It is, for the next hour if I am lucky. Occasionally, I kick up a stink and say that we need an engineer to come to the property. They arrange this and subsequently attend.
My router is situated upstairs in a 2-storey house and is a 3.0 hub.
The last-but-one-engineer said that one of the problems was that the router was placed by a wooden desk and that dampens the signal downstairs, which is where the majority of the wifi stuff is. Moving the router downstairs isn't something I want to do, as I only have Virgin broadband and telephone - not TV.
The last engineer suggested that I needed to upgrade my broadband speed from 100mbps to 200mbps as I have around 20 wifi devices connected (who doesn't!). So, last month I upgraded the speed as suggested to 200mbps.
Sadly, the performance is exactly the same - dropping daily. The dropping is sometimes dropping of wifi and sometimes total dropping of the internet.
Help, otherwise I'm going to have to think about BT or something else!!
"The last engineer suggested that I needed to upgrade my broadband speed from 100mbps to 200mbps as I have around 20 wifi devices connected (who doesn't!). So, last month I upgraded the speed as suggested to 200mbps."
If VM do reject the mis-selling complaint, then you will need to escalate to the (free) arbitration service CISAS, but in both the complaint to VM, and any escalation to CISAS keep your story clear and concise - bullet point paragraphs, clarity on what, when, why and the outcome you want. And if escalating to CISAS request compensation for the ongoing poor connection and hassle to sort out the mis-selling.
Thank you for your post Nubster and sorry to hear of your connectivity issues.
I'd like to look into this further as you advise you're losing connection through wired devices as well as wireless devices, this would suggest there may be some issues with the downstream levels as I can see no known area faults on our system.
I'll pop you over a private message now with some security questions so we can access the correct account, if you can please respond to this by going to the purple envelope in the top right of your screen.