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Need to order a WiFi Pod

andyweir007
Joining in

Hi, I need to order a WiFi Pod urgently as we have dead spots in our house. I have tried connecting to the VM Connect app on more than 30 occasions, using various techniques advised on these forums, to no avail. It seems it's a known issue, with no resolution date given. I have also had no luck with Customer Service or VM website, can someone please help me get this ordered.

I am also awaiting VOLT upgrade and have provided all details via the text message process. Our installer also did the same, so WiFi Pod should be free.

4 REPLIES 4

Client62
Hero

Our you could buy a Wi-Fi Repeater from Amazon / Argos et al and have a device that work so much better !

andyweir007
Joining in

Can anyone from the Mod team help me? Also, my Volt benefits are now active.

Hi @andyweir007 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having when trying to order a WiFi Pod 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

YIKES1412
On our wavelength

I've had a very similar experience. Virgins customer service is utterly dreadful eh. They outright lie to your face. Could you let me know if you have a positive outcome with this issue. Best of luck.