I gave notice to cancel before Covid-19 hit, due to the lockdown I can’t get my new services installed so need to extend my broadband contract. I was advised by Virgin Media staff to call this week and moving to a rolling contract. I am due to be cut off in 2 days and need internet to work from home, otherwise I won’t get paid.
I have tried calling no less than 6 times over the last 2 days and every time I have been waiting for between 20-30 minutes the call gets disconnected. I have tried with different phone and network providers so it is not a signal issue at my end. I can see on social media that lots of people are experiencing this problem so it must be a Virgin issue.
is there any other way to contact Virgin? I’ve seen on Twitter that they are asking people to message them but I can’t work out how as the email function on their website has been disabled.