My parents wifi (wireless) connection is really slow or is not even loading webpages at times. Even when in the same room as the router.
Their router is pretty old I think, here is a picture of it https://ibb.co/jHGgWTq and I think it needs replacing and or their connection tweaking.
I can give further details. My mum has told me that she can't get through to speak to anyone on the phone.
it'll be difficult to work through this for your mother if you've not got delegated authority on teh account..
the hub you posted a picture of is the Hub2ac. Until about three months ago, VM were encouraging customers to swap these out for the Hub3 but there's currently a hardware shortage on the hub3, so they aren't swapping out hubs unless there's a proper fault.
that said, there are a few things that you can ask her to do before that gets in the way.. firstly, does she have any devices with an ethernet port that she can use to test with - i.e. is a wired connection any quicker / more stable?
next, it's worth posting up some details from the hub - browse to the hub on http://192.168.0.1 - don't log in, click Router Status (top right of page) - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..
Re: Need new router (contacting on behalf of my parents)
4 weeks ago
The down power levels are all out of spec (too high) probably will need a tech vistit to get them back in range.
A VM person should respond here in a day or two but they will only deal with the account holder - so you will need the full details.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.