@Lance67 wrote:
Hi there, I have been a happy customer for 5 years but for at least the last year and a half, have I been doing exactly what you are, rebooting my hib3 every single day and I have had to stop using any smart home items as they needed to be set up from scratch every time the connection with the internet disconnected. I have a fairly small but open space new designed 1bedroom flat and everywhere is there full wifi connection with the hub but it’s the hub itself playing up.
I have been in contact several times lately in all kind of ways but being unsuccessful in getting through that the hub is playing up and not my iphone or imac. Why is it so much avoidance of replacing the hub itself rather than having the customer running around doing this or that and having now longer time and days to weeks with inconvenience and a product payed for but not getting ithe full use of what I am paying for too.
So does anyone know how to get any action in getting euther the hub3 replaced or even getting the upgrade to a hub4 since the new fiber net and connections are in place and its only the software to be added anytime for the full version of the service?!!!
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