Virgin Media Community

[Bethe]

I want to move my hub and need a longer coaxial cable. It seems impossible to contact virgin media directly as none of the selectable options contain this. 

I don't remember my memorable word so can't get through on the phone either. 

People seem to have had success posting here so thought I'd try that. 

Can anyone help me book an engineer visit?

Thanks in advance 

[jbrennand]

call again and when offered the option for.... "faults - press 2" ... press 2 and then nothing else until it asks for characters from your memorable word - I just use the digits from my password and it gets gets me straight through to an agent. Try that... if you have the password

[Travis_M]

Hi @Bethe 

Thanks for posting on our community forum and a big warm welcome with this being your first post.

I'll drop you a private message now to collect some more information and get this booked in for you, please keep an eye on your inbox for a message from myself.

Regards