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Need help with traceroute and ping to EA server

this is my last hope as my favourite game to play Fifa has became impossible to play since April with lag spikes and button delay, I have done a traceroute and ping from the router to the Europe servers, I hope someone can give me some sort of help or I will unfortunately have to look for another isp, this was the results:

Trace Statistics :  traceroute to 159.153.72.252 (159.153.72.252), 30 hops max, 38 byte packets

1  10.145.164.1 (10.145.164.1)  10.000 ms  10.000 ms  10.000 ms

2  midd-core-2a-xe-800-0.network.virginmedia.net (213.106.236.213)  10.000 ms  20.000 ms  10.000 ms

3  *  *  *

4  *  *  *

5  86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86)  20.000 ms  20.000 ms  20.000 ms

6  213.46.175.250 (213.46.175.250)  20.000 ms  20.000 ms  30.000 ms

7  *  *  *

8  ae3.mpr1.dub2.ie.zip.zayo.com (64.125.29.175)  30.000 ms  40.000 ms  30.000 ms

9  213.161.69.157.IPYX-248918-900-ZYO.zip.zayo.com (213.161.69.157)  30.000 ms  80.000 ms  40.000 ms

10  159.153.72.53 (159.153.72.53)  30.000 ms  40.000 ms  30.000 ms

11  *  *  *

PING 159.153.72.252 (159.153.72.252): 64 data bytes

72 bytes from 159.153.72.252: seq=0 ttl=246 time=40.000 ms

72 bytes from 159.153.72.252: seq=1 ttl=246 time=40.000 ms

--- 159.153.72.252 ping statistics ---

3 packets transmitted, 2 packets received, 33% packet loss

round-trip min/avg/max = 40.000/40.000/40.000 ms

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Alessandro Volta
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Re: Need help with traceroute and ping to EA server

Are you playing over a wired or wireless connection?


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Re: Need help with traceroute and ping to EA server

Hi

I like to suggest 3 pings,  127.0.0.1, 192.168.1.0 and 13.107.4.52 as a yardstick.

C:\>ping 13.107.4.52Ping statistics for 13.107.4.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 18ms, Maximum = 20ms, Average = 18ms

C:\>ping 192.168.1.1

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\>ping 127.0.0.1

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 2 ms 1 ms 1 ms vodafone.broadband [192.168.1.1]
2 14 ms 19 ms 30 ms host-212-158-250-32.dslgb.com [212.158.250.32]
3 15 ms 14 ms 14 ms 63.130.140.126
4 19 ms 21 ms 20 ms 195.2.23.85
5 19 ms 18 ms 20 ms ae0-xcr1.hex.cw.net [195.2.24.109]
6 * 19 ms 19 ms lag-10.ear1.London1.Level3.net [4.68.72.93]
7 30 ms 30 ms 30 ms ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
8 35 ms 30 ms 31 ms 213.242.106.234
9 32 ms 102 ms 31 ms 159.153.72.252

Trace complete

##########

 

I notice it seems to take 10 milliseconds for your ping to traverse your own private 10.X.X.X Network?

Unless I am wrong and it is a fixed address from else where.

Hops 3 and 4 appear to be internal private (10.x.x.x/172.16.x.x/192.168.x.x) IP addresses "Inside the Labyrinth" that is VM.

It takes 5 hops and you are still bouncing around VM Business, so YES you have problems.

 


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Re: Need help with traceroute and ping to EA server

I’m playing on wired connection 

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Re: Need help with traceroute and ping to EA server

I’m not entirely sure what that means... but how would I go around fixing it?

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Re: Need help with traceroute and ping to EA server

This is my trace route, hub in modem mode.

C:\>tracert 159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    18 ms    18 ms     9 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    20 ms    11 ms    10 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6     9 ms     9 ms     9 ms  4.68.74.233
  7    22 ms    21 ms    21 ms  ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
  8    22 ms    21 ms    21 ms  213.242.106.234
  9    23 ms    21 ms    21 ms  159.153.72.252

Trace complete.

C:\>

So, mine's different but even allowing for the fact that we're connected to different CMTSs (mine's in Hayes) there shouldn't be such a difference. Sometimes these problems resolve themselves but if not someone from VM needs to investigate.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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Re: Need help with traceroute and ping to EA server

Thanks for the reply I only play Fifa really and it’s literally became impossible to play everyone is flying around me so fast and I can’t move it’s like my player is a double decker bus, I’ve tried getting Intouch with someone at vm but they keep telling me there is not a problem

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Re: Need help with traceroute and ping to EA server

Thanks for the post Jamiesc93.

 

I'll pop you over a private message so we can go through security and take a look into the account.

 

Thanks, Emily.

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Re: Need help with traceroute and ping to EA server

Hi

Well the first port of call is the 127.0.0.1 etc etc just to get a baseline for comparison.

 

Next is the actual HUB, which is a 192.168.1.0 private network.  Your tracert doesn't seem to include that, it appears as a 10.X.X.X private network taking 10 ms, so unless you can/will post a bit more about the hardware then ??????

 

Ethernet cable from what to what, and the IP address of the games device.

 

The internal hops around VM Business?  Only VM could answer that.

 

The ping to the internetbeacon.msedge.net  @  13.107.4.52  and then tracert for comparison may also help.

C:\>tracert internetbeacon.msedge.net

Tracing route to ds-c-0003.c-msedge.net [13.107.4.52]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms vodafone.broadband [192.168.1.1]
2 16 ms 14 ms 15 ms host-212-158-250-32.dslgb.com [212.158.250.32]
3 20 ms 17 ms 20 ms 63.130.104.202
4 20 ms 18 ms 18 ms 195.66.244.82
5 * * * Request timed out.
6 * * * Request timed out.
7 18 ms 17 ms 18 ms 13.107.4.52

Trace complete.

C:\>ping 13.107.4.52

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 22ms, Average = 19ms

 

Is there only 1 EA server you can use?

Have you done a deep clean with MalwareBytes or Kaspersky et al looking for rootkits etc?

Give us summat to work with.


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Re: Need help with traceroute and ping to EA server

This is basically Japanese to me, I have done a traceroute and ping from the virgin router to ea servers in Europe from my iPhone on WiFi but I play on PlayStation via tp link, can someone please dum it down for me and possibly help?

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