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Need another wifi booster

Moved into new house. Virgin sent a wifi booster as signal was poor upstairs. Problem solved but we have poor signal in kitchen as shown by the Connect app. House is long and thin. Called the number as shown on the app. Went round and round with the selections until back at the beginning. How do you get an additional booster?

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Alessandro Volta
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Re: Need another wifi booster

Are you paying for them?


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Re: Need another wifi booster

As I am on the Ultimate Oomph package, I don't think so

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Alessandro Volta
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Re: Need another wifi booster

You need to check.

Boosters are only free now if you’re on the Gig1 package and/or have a Hub4. 


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Re: Need another wifi booster

Well, there's no charge on my first bill which I've just rec'd but in any case I need to do something to get a quality signal into the kitchen. I was hoping that when I called the advised number from the Connect app that I would speak to a human being but sadly not. I don't think that the Virgin hub is as good as my previous BT Smart Hub 2.

 

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Message 6 of 9
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Re: Need another wifi booster

You may get another pair free as part of a legacy deal - you will need to call in to check.

If they want to charge rental to you - dont do it - you would be far better investing those monies in your own better quality wireless equipment that will be yours to own forever

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Need another wifi booster

Trouble is I can't seem to manage to speak to a human being! I reckon I'll just buy a mesh system.

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Re: Need another wifi booster

Calling in at 08.00 is the best time to get through to someone.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Need another wifi booster

Thanks John

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