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jbrennand
Alessandro Volta
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Message 11 of 19
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Re: Need an update

Hub stats look ok - nothing obvious there, - but the BQM is not good.
Can you post up your network logs as well - and also the BQM that spans the same times as your "issues".
BTW - you never said, what actually are these issues you are havng ?

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 12 of 19
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Re: Need an update

Ah the issues we're stated in a previous thread where I was given the fault but since nothing changed much after the fault was fixed I wanted another look into my problems which are higher ping and packet loss pretty much.

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Message 13 of 19
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Re: Need an update

Here are the network logs

Time Priority Description

12/02/2020 13:25:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2020 13:25:16ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2020 12:46:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2020 14:44:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2020 14:02:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2020 18:27:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2020 18:26:58Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2020 18:26:58Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2020 18:06:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2020 10:11:41ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 18:51:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 17:50:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 17:50:53ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 17:15:15ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 16:48:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 13:06:6ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 08:53:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2020 08:21:22ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2020 23:12:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2020 22:51:53ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

And i'm not too sure how to show you all the days of a BQM without linking each individual day.

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Message 14 of 19
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Re: Need an update

Having looked there isn't anything screaming out, would you be able to post the BQM info? Posting links or each individual day is fine thanks

 

Rob

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Message 16 of 19
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Re: Need an update

Looking at it over the last couple of days there doesn't appear to be anything standing out and the quality of the connection has improved since the fault was resolved, it has been a few days since you posted the details.

 

Has there been any improvements since then at all Secretary?

 

Rob

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Message 17 of 19
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Re: Need an update

Well the connection is by no means good, fluctuating ping throughout the day and then in the afternoon you can see it goes so much worse. So I wouldn't say its improved all that much since the fault fix.

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Message 18 of 19
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Re: Need an update

Thanks for the BQM links and can see there are some latency problems. I've also had a look at at your stats and your stats look fine however your upstream power levels are on the high side and hitting the high range and due to natural fluctuations, it can go higher which may affect your service.

 

I'm going to send you a Private Message so we can get an engineer out to take a look. Please reply back to it so we can can get your service working as expected.

 

Thanks,

 

Lisa

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Message 19 of 19
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Re: Need an update

Alright so I had an engineer out and he gave me a new router and spruced up some things around the property (old connectors and such), but i'm still having the same issue.
Current BQM post engineer visit 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a697cdfaf9ee002acf059d36965963a111...

I'd like an update on where to go from here.

 

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