Hi, a week or so ago I was told a fault which "should" be causing my current internet issues would be resolved by feb 6th. (The fault number is F007753227) But as it stands my issues are still here so i'm hoping for an update on the matter thank you.
Thank you for getting back to us, I am sorry to hear you are still having issues with your internet, I have checked F007753227 and I can advise this has now been closed as resolved, the ticket was closed on 07/02/20.
I have had a closer look at your services from our end and cannot see any issues at all, all your power levels have returned back to where they should be.
If you are still have the same issue you can set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture here is the link you will need.
Type 192.168.0.1 into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.