on 20-02-2023 17:49
I have twice been through the rigmarole of dealing with the chatbot and then waiting for an agent. Both times I have been cut off after a very long wait however both times I was advised a pod would be sent. Not received a think and really need it for daughters room. Any ideas how I can request and receive a elusive pod?
on 20-02-2023 18:34
on 23-02-2023 09:30
Hi there @Justy2
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have not had luck speaking with our Chat Bot and ordering a Pod. Can I ask if you have tried these following steps in the Connect App so you can arrange the order yourself?
· Tap Start the scan
· Then Start the scan again
· While connect to WiFi, Tap I’m ready
· Wait 2 mintues for Scan
· Scan complete, Tap continue
· Tap Add a room, Tap the room you're in
· Start the Scan (do this in every room)
· Scan complete
· Tap Optimise WiFi now if an option
· If so, Tap Optimise
· Optimisation complete, Tap Rescan room,
· Tap Start Scan
· Tap Order a WiFi Booster if an option