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SeparateFiction
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Need a new Hub 3

My dog peed on the router and fried it completely. I'll try calling Virgin tomorrow first thing - anyone know how long it is likely to take to order a replacement?

tehwolf
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Re: Need a new Hub 3


@SeparateFiction wrote:

My dog peed on the router and fried it completely. I'll try calling Virgin tomorrow first thing - anyone know how long it is likely to take to order a replacement?


lol.

i think it usually takes 3 - 5 days for a new hub to arrive.  If you want to avoid a long wait, call at 08:00 when lines open 🙂

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SeparateFiction
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Re: Need a new Hub 3

Of all the places for him to pee as well. At least he missed the PS5.

Yep - will call at 8 on the nose. I was looking for replacements or alternatives online but I can't really find anything, it's going to make it a tough week working from home via a hotspot from tomorrow!

 

 

tehwolf
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Re: Need a new Hub 3


@SeparateFiction wrote:

Of all the places for him to pee as well. At least he missed the PS5.

Yep - will call at 8 on the nose. I was looking for replacements or alternatives online but I can't really find anything, it's going to make it a tough week working from home via a hotspot from tomorrow!

 


be thankful for small mercies 😄

yeah you can only get one from VM - don't be tempted to buy one on ebay to get it quicker - VM won't activate anything they haven't supplied themselves.. 

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Zak_M
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Re: Need a new Hub 3

Good morning @SeparateFiction

 

Thank you for your post. 

 

I have just taken a quick look into the account and can see that you have spoken with the team this morning to get a replacement.  

 

Kind regards,

Zak_M

 

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SeparateFiction
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Re: Need a new Hub 3

Hey thanks for responding anyway - appreciate it!

I actually spoke to two people this morning because I was worried about not receiving a confirmation email but fingers crossed all is well. One person told me next working days and the second between 3-5 days so that's going to be a nice surprise.

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Zak_M
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Re: Need a new Hub 3

Thank you for coming back to me. 

 

We do try and get them out next day, but to cover all basses we do advise 3-5 days. 

 

I can confirm that the order has been placed. 

 

Kind regards,

Zak_M

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