Virgin Media Community

[hadenjr2000]

Hi,

I keep having to reboot my hub every other day and it's very annoying.

From a previous helpful chat with a non-Virgin forum member, I understand the downstream voltage should be dB10mV or so. As you can see they are way over that.

@virgin please send an engineer to sort this out for me.

I don't understand why the remote checks fail to pick up this basic issue.

Thanks

Haden

Downstream

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	267000000	275000000	283000000	291000000	299000000	307000000	315000000	323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	17	18	19	20	21	22	23	24
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	12.57	12.95	13.27	13.38	13.45	13.59	13.96	14.19
RxMER (dB)	38.98	39.40	39.40	39.40	39.85	39.85	39.85	39.85
Pre RS Errors

944	402	296	955	982	965	289	1020
Post RS Errors

923

288

294

954

982

965

289

1020

Upstream  US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	4	1	2	3
Frequency (Hz)	39400000	60300000	53700000	46200000
Ranging Status	Success	Success	Success	Success
Modulation	64QAM	64QAM	64QAM	64QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	34.75	34.75	34.75	34.75
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	0	0	0	0
T4 Timeouts	0	0	0	0

[Robert_P]

Hello hadenjr2000

Apologies for the delays in responding to your post regarding the broadband issues experienced., we appreciate you taking the time to make us aware of this via the forums.

Having checked the account with the details ew have here we can see this is still an issue. I've booked a technician to attend on the 25th February between 8am and 12pm, you can verify this via the MyVM app virg.in/myVM

There are lots of other benefits to using the MyVM app such as checking your bills, service status checker and even referring a friend!! Let us know how the visit goes.

Rob