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Natwest Online Banking - Login screen not loading

Hi, I hope I have submitted this on the correct board.

For the last couple of days I have not been able to log in to NATWEST Online Banking. I access Natwest website, then click Log In, and all I get is a blank webpage. In the address bar I get the following message after the www.nwolb etc - this is tagged at the end - "GenericErrorPageNoMenu.aspx?ErrorPage=EP83."

I contacted NATWEST, who state its not a problem their end, but with my IP/Server trying to get into Natwest. I have googled this problem and it appears it is to do with my IP address. My sons pc, and mobile, plus wifes mobile also tried via ethernet/wifi and could not access the page. They can however access it via their mobiles if they switch off wifi and use their phone app/provider.

I have tried various solutions, (clear cache/cookies on firefox), tried installing and using google chrome, tried firefox in safe mode etc.

I noted in one forum it mentioned Brightcloud security monitor some banks online services. I entered my IP into their Lookup page, and my IP address is shown as a high threat (spam). I have messaged them today, via their website, asking them to review my IP address which apparently takes a couple of days.

My son and I have ran virus and malware checks, on our respective pc's and nothing found on our systems.

We still cant access the online banking login screens - so is it because of the  Brightcloud issue why I cant get into the online banking login screen? Anyone had any similar issues, and if so, will Brightcloud amend my IP from high risk status?

Perhaps I should wait for a reply from Brightcloud, but was checking to see if anyone had any ideas, in case the Brightcloud aspect doesnt work.? Is it worth phoning Virgin Media, as I am not sure if they can actually do anything ref this?

Many thanks.

 

 

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Alessandro Volta
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Re: Natwest Online Banking - Login screen not loading

Yes its likely their threat service is blocking your IP if it shows it as a threat. I checked my IP and it came back as clear so you’ll have to wait for BrightCloud to finish their investigation etc. on their side. 


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Re: Natwest Online Banking - Login screen not loading

I managed to get onto the "Log In" page today, and everything is working fine now. I didnt get any reply from Brightcloud, but I checked and my IP address on their website and it states my IP address is now "benign".

 

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