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Naff Broadband

Broadband on and off all day, I mean it usually drops out at least once a day but today on and off all day meaning working from home has been ruined, lose all work everytime it drops and as key worker it's stupidly frustrating.

Anything that tech can do at your end?

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Message 2 of 17
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Re: Naff Broadband

Hi there @Bobabry

 

Welcome to our Community and thanks so much for popping along to our Forums for the first time; I was sorry to understand that you're having some issues with your broadband. I am also working from home so understand completely how important a stable connection is. 

 

I have been unable to locate your account from your Forum details so not been able to take a closer look today - how are things looking since Friday? Did you check for any known area issues at the time at all? You can check this at anytime via our Service Status Checker

 

If nothing is listed and you are still having issues, you can check your online account for self checks. 

 

Again, if nothing is listed and you're still having issues, pop along with your network logs if you can. If you're unsure how, please see below 🙂 

In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, &  network logs pages. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you.

 

It may also be helpful to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of your connection. If you need any help with that please let us know.

Cheers

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Message 3 of 17
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Re: Naff Broadband

Interesting...

Anyway to monitor the broadband quality without installing software on a pc/laptop; works machine won't allow 3rd party software and I'm loathe to have my computer on 24/7.

No drop outs today, thankfully.

Bry

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Message 4 of 17
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Re: Naff Broadband

The BQM requires no software - it runs on the Thinkbroadband servers - which is where the daily records are stored - you can view them on there or create a link to share the ones you want.

You only need the Hub to be left on - no computers etc are involved or need to be "on" - TB pings the modem inside the Hub every second or so to see if its receiving - and then they plot the responses. If the modem is "off" or not accepting pings - you see a red vertical bar.


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 5 of 17
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Re: Naff Broadband

Spoke too soon, down first thing this morning on waking up and can't log in to work, key worker for the government I might add.

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Message 6 of 17
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Re: Naff Broadband

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1298750000-0.738256 qam21


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.600
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Message 7 of 17
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Re: Naff Broadband

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

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Re: Naff Broadband

Time Priority Description

01/01/1970 00:30:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:30:22criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:28:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:28:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:27:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:27:37criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:59criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:24criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:25:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:25:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:25:4criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:25:3criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:23:24
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Message 9 of 17
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Re: Naff Broadband

Hi Bobabry, thanks for the message, We are sorry to see that you are having issues with the service, can you do a broadband monitor test here: Chris  

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Message 10 of 17
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Re: Naff Broadband

Ermmmm, surely that needs an internet connection?