Broadband on and off all day, I mean it usually drops out at least once a day but today on and off all day meaning working from home has been ruined, lose all work everytime it drops and as key worker it's stupidly frustrating.
Welcome to our Community and thanks so much for popping along to our Forums for the first time; I was sorry to understand that you're having some issues with your broadband. I am also working from home so understand completely how important a stable connection is.
I have been unable to locate your account from your Forum details so not been able to take a closer look today - how are things looking since Friday? Did you check for any known area issues at the time at all? You can check this at anytime via our Service Status Checker
If nothing is listed and you are still having issues, you can check your online account for self checks.
Again, if nothing is listed and you're still having issues, pop along with your network logs if you can. If you're unsure how, please see below 🙂
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, & network logs pages. Please don’t include personal data or MAC addresses - if you copy/paste the data the forum software should blank them out for you.
It may also be helpful to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of your connection. If you need any help with that please let us know.
The BQM requires no software - it runs on the Thinkbroadband servers - which is where the daily records are stored - you can view them on there or create a link to share the ones you want.
You only need the Hub to be left on - no computers etc are involved or need to be "on" - TB pings the modem inside the Hub every second or so to see if its receiving - and then they plot the responses. If the modem is "off" or not accepting pings - you see a red vertical bar.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.