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NW3 intermittent broadband

An occasionally intermittent broadband connection has now become serious. Today we have no broadband at all; the wifi router is appearing for a few seconds and then disappearing, making it unusable.

All I get from 150 is a recorded message saying that there’s an intermittent fault in my NW3 2QS area; I already knew that. No mention of when it will be fixed, just that “engineers are aware of the problem”, and that it’s “complex”.

Anyone know any more, please?

RJNW3

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Re: NW3 intermittent broadband

Hi RJNW3,

 

Thank you for reaching out to us n our community, I am sorry to hear that you haven't been able to get an update.

 

I can advise there is a SNR (Signal To Noise Ratio) issue in your area, the estimated fix date is 16/09/2019 the ticker reference number is F007394582, please note this is a estimate fix date, our technician are working hard to get this resolved.

 

We apologise for any inconvenience caused.

 

 

Kind regards

 

Paul

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