NRF signal detected

[guxin]

since last week， the network became very slow. And from yesterday, it stopped working. I checked the hub, it reports ‘no RF signal detected’. I tried reboot many times, but no changes.

the post code is HA7

[Client62]

Check the coax cable is secure at the Hub and at the wall.

Call 0800 561 0061 to check for a local faults via the automated service.

Customer Services are on 0345 454 1111 to report your fault and book an engineer.

[guxin]

Thanks.

your are right, they are fixing the network issue in this area for at least 4 days.

[Carley_S]

Hi @guxin 

Welcome to the community forums. 

Sorry to hear that you're experiencing service issues at this time.  I can assure you, our engineers are working to have this resolved as soon as possible. Once the outage looks closed/fixed, please reboot your equipment and let us know if you have any further issues.