You're completely missing the point and you're clueless on how VM handle their operations.
Here's a perfect example - https://www.virginmedia.com/support/help/service-status/ is DOWN right now.

Blank page on all devices - PC/Phone, etc. They just e-mailed me saying that it's been "fixed" - they keep doing this repeatedly - stating that it's fixed and in turn pausing/ending my "loss of service" for which I have to register again and again and again (and only when that site of theirs work and it's not blank page). This is disgusting. I'm just gonna switch.
And regarding home connection/station - again you are just clueless. You write before you even read. Northolt station is within my vicinity - I can physically see the trains from my window at home. It's literally 2minute walk from me. The station has full virgin media network - no issues. My connection at home for which I'm paying 64GBP each month is dead and has been dead for over 50 hours.