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NO WIFI FOR A WEEK

I have no WiFi since the 7/11/20  have completed the trouble shooting, I’ve rang every day waiting for an hour at a time then they hang up. I’ve sent three complaints even tried web chat and no answer. Disgusting lack of communication. I’m buying data off my mobile provider. I need help NOW. Please can someone help ? 

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Re: NO WIFI FOR A WEEK

Hi

Can you tell us what lights are showing?

Do you have the capability to use an ethernet cable?

Can you log into the Router 192.168.1.0?

 

0.1

 

 


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Re: NO WIFI FOR A WEEK

White lights showing on tv box and WiFi 

how do I log into the router ? 

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Alessandro Volta
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Re: NO WIFI FOR A WEEK

Does a wired connection work?

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Re: NO WIFI FOR A WEEK

It’s connected to the tv ok it’s just the iPhones and the Alexa says there is no WiFi 

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Alessandro Volta
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Re: NO WIFI FOR A WEEK

Do a 60 second pinhole reset on the hub 


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Re: NO WIFI FOR A WEEK

I’ve done that it’s not working 

nothing works 

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Re: NO WIFI FOR A WEEK

Sorry please clarify - does a wired connection work or not?

What are the lights on the hub doing?


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