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NEED ROUTER MOVED OR BOOSTERS?

Alexander15
Tuning in

I have multiple rooms with low signal / dropping connection. Also, my security cameras are unreliable due to poor signal. 

9 REPLIES 9

Client62
Legend

Depending on the size and structure of your property, invest in a Wireless Mesh or even better network cables and install Wireless Access Points where a good signal is needed.

jbrennand
Very Insightful Person
Very Insightful Person

@Alexander15 wrote:

I have multiple rooms with low signal / dropping connection. Also, my security cameras are unreliable due to poor signal. 


See this post...

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Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Alexander15
Tuning in

I would like either the modem moved into the living room? Or a pack of boosters for the signal loss , I have thick brick walls and I struggle to connect to my stream box and my CCTV covering the house sometimes also 

Screenshot_20230829_164346_Chrome.jpg

jbrennand
Very Insightful Person
Very Insightful Person

They will move the router for you at a charge of £25.  Re. Wifi - see this for info.  If you have thick brick walls Pods may not be the ideal solution - but worth trying if they are free to you.

_________________________________________________________________

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

I don't get the charge? A VM rep told me it would be free? Also I paid a setup fee for a self-install? I was using an old VM connection already installed in a house I've recently moved into , so why have I paid for a setup fee when I set it up myself and no engineer was at my address?

jbrennand
Very Insightful Person
Very Insightful Person

What was the set up fee they charged?  Was it perhaps a delivery charge?

If you on a Volt or 1GB package the Pods are free.  If you arent - they arent.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

So I done a home scan and it recommended the boosters! So I clicked the link to sign up for them and all I could choose was an 02 volt SIM? I don't want an extra SIM just the boosters? I couldn't see what you were describing for £8

Hi @Alexander15 

Thanks for posting and welcome back to the community.

Sorry to hear of any WiFi issues. 

jbrennand was referring to WiFi Max whereby this is either £8 a month and you can if needed, have upto 3 pods or depending on the plan you're on, free of charge.

Keep us posted.

John_GS
Forum Team


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