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N.Ireland. Internet down. No customer support

Any one else in Belfast or surrounding areas having issues with broadband? 

Anyone else having issues unable to get through via Web chat, Phone or email to Virgin customer support? 

I te wet down three days now 

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Alessandro Volta
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Re: N.Ireland. Internet down. No customer support

Are you a Virginmedia.ie customer?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: N.Ireland. Internet down. No customer support


@WHO_2020 wrote:

Any one else in Belfast or surrounding areas having issues with broadband? 

Anyone else having issues unable to get through via Web chat, Phone or email to Virgin customer support? 

I te wet down three days now 


No, all working well here in the outskirts.  Must be local to your area.

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Re: N.Ireland. Internet down. No customer support


@gary_dexter wrote:

Are you a Virginmedia.ie customer?


VM IE is for users in Southern Ireland.   Belfast is serviced by UK VM.

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Re: N.Ireland. Internet down. No customer support

I am yes. Just outside of Belfast area. Fibre broadband only. Unfortunate this can’t be resolved via any contact with customer services. Spent past three days trying everything they’ve possibly suggested in general notices. 

constant yellow line on Hub 3. 

I checked with Apple : to make sure. Reset everything my side too. Works for a while on my iPhone now ( in and out) but no more on my iPad 

Any advice? 

 

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Re: N.Ireland. Internet down. No customer support

Sorry I meant I am UK not IE 

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Re: N.Ireland. Internet down. No customer support

Thank you for your response! 

please can you tell me in layman terms what Uou mean? I have recently had to download apps for Microsoft using my Apple iPad. Would this have anything do to with what you mean? 

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Re: N.Ireland. Internet down. No customer support

Hi WHO_2020, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

Due to the delay can I ask if this has been sorted for you or if things are looking any better?


If not do let us know and we can take a closer look and help from there. 

 

Emma_C - Forum Team
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