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Badmullafo
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My virgin router has died/no longer powers on

I have had my virgin media router for around 3 years now, unfotuntately it looks like it died last night. When its turned on there are no lights - its plugged in and I have tested it with several plug sockets to make sure its not a faulty plug socket

I ran through the online troubleshooting which ended up taking me to a section where I booked an engineer to come out this Saturday - I don't want to waste time on this, I'd rather have a new router sent out as I depend on internet access as I am currently working from home. I'm pretty sure the engineers diagnosis will be "it needs replacing"

If someone could help me get a new one sent out that would be great

Thanks

Alex

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lotharmat
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Re: My virgin router has died/no longer powers on

The engineer will bring a router! (ALways take the technician appointment!!)



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Hub 3 - Modem Mode - TP-Link Archer C7

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Badmullafo
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Re: My virgin router has died/no longer powers on

Thanks for the reply,

Yes I assumed that might be the case, I don't want to add additional delay if its not - if it's quicker for them to just send me a new one then that would suit me fine, my router is quite old now anyway and I have been an existing customer for a few years so I am perhaps due a hardware upgrade (it's a 3.0 hub)?

I suppose waiting until Saturday isn't the end of the world as long as my mobile tethering holds up I can continue to work - albeit at slower speeds!

Thanks

Alex

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lotharmat
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Re: My virgin router has died/no longer powers on

They are classing anything form Superhub 2AC onwards (depending on package) as servicable!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Zak_M
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Re: My virgin router has died/no longer powers on

Good afternoon @Badmullafo 

 

Welcome back to the forums and thank you for taking the time to post. 

 

At the moment there is a router shortage and we have been stopped from sending replacement out without an engineer visit. 

 

Hopefully they will be able to get this all resolved for you. 

 

Kind regards,

Zak_M

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