I have had my virgin media router for around 3 years now, unfotuntately it looks like it died last night. When its turned on there are no lights - its plugged in and I have tested it with several plug sockets to make sure its not a faulty plug socket
I ran through the online troubleshooting which ended up taking me to a section where I booked an engineer to come out this Saturday - I don't want to waste time on this, I'd rather have a new router sent out as I depend on internet access as I am currently working from home. I'm pretty sure the engineers diagnosis will be "it needs replacing"
If someone could help me get a new one sent out that would be great
Yes I assumed that might be the case, I don't want to add additional delay if its not - if it's quicker for them to just send me a new one then that would suit me fine, my router is quite old now anyway and I have been an existing customer for a few years so I am perhaps due a hardware upgrade (it's a 3.0 hub)?
I suppose waiting until Saturday isn't the end of the world as long as my mobile tethering holds up I can continue to work - albeit at slower speeds!