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My tp link router won’t connect to internet after hub put in modem mode

tp link router not connecting to internet my hub is in modem mode 

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Alessandro Volta
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Re: My tp link router won’t connect to internet after hub put in modem mode

Is this a new router you've added today? Or an old one that's been connected?

Power off the hub and router making sure the router is connected to the bottom ethernet port of the hub.

Turn on the hub, wait, then the router.

Does it work?

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Re: My tp link router won’t connect to internet after hub put in modem mode

Wrong. If it’s the first time you have installed a separate router, you must have the VM hub in modem mode first and then power it off. Fully initialise you own router, THEN power on the VM hub. You should only have to follow this sequence once, next time they are power off it will not matter with the order.


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Re: My tp link router won’t connect to internet after hub put in modem mode

Hi there thanks for replying it’s a new router I’m trying to add , tp link VR2800, I’ve put virgin hub in modem mode , my devices ie phone , computer , firestick etc are connecting to new router but I can’t get an internet connection all ethernet cables in right ports turned both off and on again 

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Re: My tp link router won’t connect to internet after hub put in modem mode

Hi there thanks for replying it’s a new router I’m trying to add , tp link VR2800, I’ve put virgin hub in modem mode , my devices ie phone , computer , firestick etc are connecting to new router but I can’t get an internet connection all ethernet cables in right ports turned both off and on again 

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Alessandro Volta
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Re: My tp link router won’t connect to internet after hub put in modem mode

That's a VDSL/ADSL router with a modem built in - I'm not sure how (well) it will work with the Virgin Hub, if at all

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Message 7 of 10
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Re: My tp link router won’t connect to internet after hub put in modem mode

It says the router is VDSL /ADSL fiber cable compatible 

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Message 8 of 10
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Re: My tp link router won’t connect to internet after hub put in modem mode

should work just need to plug in to port labelled LAN/WAN and make sure the configuration is set to that port

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Re: My tp link router won’t connect to internet after hub put in modem mode

I’ve also done that , how to you configure it ? Many thanks 

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Re: My tp link router won’t connect to internet after hub put in modem mode

sure would be found it https://static.tp-link.com/1910012125_Archer%20VR2800(EU)_V1_UG.pdf

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