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My router restarts few times a day.

Hello,

I have a problem with my internet since I had it, at the beginning the router restarted 1-2 times a day and I reported this problem to the engineer and he replaced my router with a new. After replacing my router problem haven't been fixed, and I ignore it for some time and now the router restarts like 5 times and I cant use it for few hours a day, there was a Virgin Media Outage -ID F008567535 in my location and I couldn't use my service for 24hours since this outage my internet restart every day 5 to even more times.

My logs:

Network Log 

UPSTREAM AND DOWNSTREAM 

STATUS 

 

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Alessandro Volta
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Message 2 of 14
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Re: My router restarts few times a day.

What does the service status page show?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: My router restarts few times a day.

Mjjerny_0-1605610470998.png

Broadband 

 

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Alessandro Volta
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Message 4 of 14
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Re: My router restarts few times a day.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 5 of 14
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Re: My router restarts few times a day.

My BQM 

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Re: My router restarts few times a day.

MY BQM 

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Re: My router restarts few times a day.

MY BQM 

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Re: My router restarts few times a day.

MY BQM 

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Re: My router restarts few times a day.

MY BQM 

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Re: My router restarts few times a day.

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