My internet is not working

[momoko]

 

 the internet is down since this morning, my area code is SE13 5AX. Please contact me asap for fix

[jbrennand]

Check first for any “known network faults - in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum) - more local faults may not show on there as this covers large outages

2) So also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

The "compensation "timer" can also be started on this number.

[momoko]

Hi John,

Thank you for your information and I have already done that. it said no issue at my area.

[jbrennand]

So is the network not connecting on an ethernet cable connected device ?

If not, Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.