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My internet drops around midnight

Hi,

My hub totally drops around midnight each night for a short time, then restarts.

the loss affects WiFi and wired connections.

i have started a log of data, does anyone know of a common cause? I get some latency spikes in the day and packet loss around midnight.

thanks

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Message 2 of 17
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Re: My internet drops around midnight

Hi this continues to occur around 00:30, with a short burst packet loss which disrupts wired and WiFi connections and causes loss of connection.

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Message 3 of 17
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Re: My internet drops around midnight

Could be VM doing some work - but shouldnt go on for more than a a few days.

To see if it is - do you have a BQM set up ? If not do one here...

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 4 of 17
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Re: My internet drops around midnight

Hi John, thank you for replying, I have set up the quality check and each night just before 00:30 there is total packet loss. Otherwise things are ok. 

kind regards

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Re: My internet drops around midnight

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c2ab276c07f5f870d9d4eb0ea4ae25629b3f5d52-05-08-2020

 

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Message 6 of 17
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Re: My internet drops around midnight

BQM looks fine - except for the 00.30 disconnect. Did it happen again this morning?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 7 of 17
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Re: My internet drops around midnight

Hi John, 

yes it has been doing so for the last 13 days!

kind regards 

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Re: My internet drops around midnight

Really glad to hear it,hanks for keeping us posted on this Zpf. Please don't hesitate to pop back if you encounter any more problems.


Tom 

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Message 9 of 17
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Re: My internet drops around midnight

Hi tom f,

I am still consistently getting this disconnect at around 00:30 every morning.

do you know what causes this?

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Re: My internet drops around midnight

Hello Zpf

We will always update our servers at a time when we expect the least amount of users online. This is usually from midnight onwards to minimise any loss of connections. 

We are looking at different ways to do this going forward 

Apologies for this never being explained to you in the first instance 

Gareth_L

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