My internet connection down

[adamdannyhd]

Hello since thursday 4 am my internet connection has been down?, i have checked all cables are plugged hub 5 is in red light blinking, and I have reboot reset and unplugged as it says to still nothing please help ASAP thanks.

[Client62]

Report the outage, Customer Support are on 150 or 0345 454 1111 from a non-VM phone.

Try a call to 0800 561 0061 to see if there is a known outage in your locality.

[adamdannyhd]

ok will do

[adamdannyhd]

nope no known faults and modem says, virgin media partial service us only ?

[Adri_G]

Hi, adamdannyhd.
Thank you for taking the time to join the VM community and for your first posts here.
Nice to have you on board, a warm welcome from our team! 🙂

Sorry to see you've been having issues with your broadband connection recently while no network faults were showing in your area, we'd love to assist where we can with this.

Could you please tell us if the issues have resolved since your latest post on Saturday or if you need more help?
Has the status of our services changed after your above post to show an outage (on our page) or did you manage to rum our online broadband checks on your account in this case, as seen here?

Let us know how you get on and what's the update on this, glad to assist.