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Ksdosanjh
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My broadband hub is broken. It does not have any lights. I think the 12v power adapter is broken. I have

2 weeks ago

Broadband hub not working. No lights. I think the 12v adapter is broken. Checked the fuse. It us ok

 

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goslow
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Re: My broadband hub is broken. It does not have any lights. I think the 12v power adapter is broken. I h

2 weeks ago - last edited 2 weeks ago

@Ksdosanjh wrote:

Broadband hub not working. No lights. I think the 12v adapter is broken. Checked the fuse. It us ok

Phone it in as a fault and report a 'total loss of service'.

Depending on how fast VM fixes it, you may be entitled to compensation for the total loss of service.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

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Alex_RM
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Re: My broadband hub is broken. It does not have any lights. I think the 12v power adapter is bro...

2 weeks ago

Hi Ksdosanjh,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some issues with the hub, I can see you've been able to speak to us since posting and been able to get things sorted.

If you do still need help with anything please let us know.

Alex_Rm

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