Virgin Media Community

[Liamquig]

My Xbox has always been able to connect to the Wi-Fi and last night it just stopped and won’t let me get back on it I’ve tried trouble shooting like resetting both router and console but still hasn’t work

[jbrennand]

Are all other devices working ok on wifi? Have you tried putting the xbox on an ethernet cable connection (temporarily) to see if that still works?

[Molly_T]

Hi Liamquig 👋 welcome to the community! Thanks for posting!

Sorry to hear that you have been having some issues with your Xbox connection via Wi-Fi. 

It looks as though you are using your hub in Modem mode at the moment, which implies you are using some 3rd party networking equipment. If this is the case, there's a good chance the issue is with this equipment rather than your VM hub and Wi-Fi. If this is not the case and you are still having issues when using our Hub Wi-Fi to connect the Xbox please let us know! 

We can then send a PM to offer further support with this. 

Thank you for your patience in the meantime! Wishing you all the best. 🌞