My WiFi is constantly dropping out. wet weather seems to make it even worst.

[bassplayerrob]

Hi,

I hope someone can help.

My broadband is just constantly dropping out I don't think its the hub more the dropping of the signal into the hub.

That said one of the checks says that there is poor signal on all of the 18 devices linked to the hub.

However when run the signal checker app its saying its good all over the house.

Seems to get worst when it rains as well but at the moment its dropping in and out constantly, making home working difficult for my wife.

Currently ever device in the house is constantly dropping out to the point its unworkable, if we did not have stare data on our phones we would be having even more issues.

I have reset many times, unplugged and plugged back in etc.

And the chat option on the site on my PC or my phone does not work at all.

Thanks in advance 

Rob

[jbrennand]

See if anything here helps ...

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Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[John_GS]

Hi @bassplayerrob 

Thanks for posting and welcome back to the community.

Very sorry for any broadband issues.

I can see since posting, you've spoke to the team and got a new hub sent out.

I do hope everything has been fixed 🙂 please come back to us if you need further assistance.

Best wishes.