Menu
Reply
Highlighted
  • 18
  • 0
  • 1
Tuning in
141 Views
Message 11 of 16
Flag for a moderator

Re: My Internet disconnects often - Reported this many times to Virgin Media but ...

Alright John. I will do that & after 2 days I'll post an update.

Thank you

0 Kudos
Reply
Highlighted
  • 18
  • 0
  • 1
Tuning in
128 Views
Message 12 of 16
Flag for a moderator

Re: My Internet disconnects often - Reported this many times to Virgin Media but ...

Hello John,

Just restarted the router & here is the log. I will update you more logs for next two days.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000000.737256 qam21
21390000004.937256 qam1
31470000004.837256 qam2
41550000004.437256 qam3
51630000003.737256 qam4
61710000003.538256 qam5
71790000003.237256 qam6
81870000003.437256 qam7
9195000000337256 qam8
102030000002.737256 qam9
112110000002.737256 qam10
122190000002.536256 qam11
132270000002.736256 qam12
142350000002.538256 qam13
152430000002.238256 qam14
162510000001.938256 qam15
17259000000237256 qam16
182670000001.938256 qam17
192750000001.538256 qam18
202830000001.538256 qam19
212910000000.737256 qam20
223070000000.738256 qam22
233150000000.738256 qam23
243230000001.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.340
2Locked37.6662926
3Locked37.68668
4Locked37.649160
5Locked37.6704287
6Locked38.22362
7Locked37.6704910
8Locked37.63910
9Locked37.660
10Locked37.640
11Locked37.640
12Locked36.650
13Locked36.350
14Locked38.650
15Locked38.950
16Locked38.900
17Locked37.600
18Locked38.650
19Locked38.650
20Locked38.630
21Locked37.600
22Locked38.650
23Locked38.600
24Locked38.600
0 Kudos
Reply
Highlighted
  • 11.28K
  • 1.14K
  • 1.8K
Alessandro Volta
113 Views
Message 13 of 16
Flag for a moderator

Re: My Internet disconnects often - Reported this many times to Virgin Media but ...

Looks like a noise problem PostRS errors shouldn't appear that quickly in some channels - they should be "repaired".

A VM person should get here soon and take a look for you

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 18
  • 0
  • 1
Tuning in
107 Views
Message 14 of 16
Flag for a moderator

Re: My Internet disconnects often - Reported this many times to Virgin Media but ...

Thank you John. 

I really appreciate your help. Hope someone will  fix this internet. 

Thanks again 

0 Kudos
Reply
Highlighted
  • 281
  • 13
  • 35
Forum Team
Forum Team
81 Views
Message 15 of 16
Flag for a moderator

Re: My Internet disconnects often - Reported this many times to Virgin Media but ...

Hey londontheguru,

 

Sorry to hear of the constant drop outs in your broadband service and that you're thinking of leaving.

 

Just taken a look at things from our end, and it does look like you've been affected by some prolonged signal level issues to your hub.

 

I'm going to pop you over a PM so I can arrange for a tech to come out to investigate the problem.

 

See you there,

Beth

 

 

0 Kudos
Reply
Highlighted
  • 18
  • 0
  • 1
Tuning in
55 Views
Message 16 of 16
Flag for a moderator

Re: My Internet disconnects often - Reported this many times to Virgin Media but ...

Ok thank you Beth. 

I will be waiting 

0 Kudos
Reply