Virgin Media Community

[hammerandtongs]

I can connect via the wifi connection (as I type).

I have set VM Hub 4 in modem mode as I have my own router and network.

I have had problems before and the Hub 4 was replaced.  

I have been on 1 Gb connection for approx. 2 years.  

My problem is the Hub 4 ethernet ports have suddenly stopped working and I have no connection. My internal network works fine but cannot connect from internal router to VM Hub.

Anyone else have similar problem?

I have re-enabled the wifi and have tested connectivity to 1Gb+ so no problem on the ISP side.

Any ideas?

BTW I renewed my 1Gb a few months back - nobody sent an email about the Hub 5 upgrade - interesting

[jbrennand]

When in modem mode (I think) the only ethernet port that is active is the one your router is plugged into - the others auto-inactivate. If your want to connect devices on ethernet then they have to connect via your router

[legacy1]

Maybe your router WAN port is a problem? test with a PC to a port to the hub in modem mode or test in router mode?.

[Tudor]

There is a slim possibility that your WAN IP address has changed. So power off the VM hub and turn on again after a minute. 

[hammerandtongs · Accepted solution]

Hi all,
thanks for the responses.
Following the post and some time today ( 😞 Mothers Day -wife impacted) - I think I have found it following the suggestions below.
Resetting the Hub 4 I did attach PC directly and the speed was up so good!
I reset into modem mode and again my router would not connect - although my lan was OK.
My conclusion is the long cable from the Hub 4 to the router is faulty - I tested it with multimeter and it seems it has an intermittent beak in it (a CAT 6a) - it has not moved in 5 years so I am really surprised in this.
Well, placed order for replacement 8m cable which is to arrive ASAP and hopefully resolve the issue.

I thank the folks for the contributions. 😉

[hammerandtongs]

Consider this closed for now.  Thanks all!

[Zach_R]

Hi @hammerandtongs,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear of the issues you've faced with your Hub 4 recently, though I'm glad to see that the advice from our community members has been helpful.

Please do let us know if there's anything more that we can assist you with today.

Thanks,