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My Broadband is not working since morning at CV5 6JU. From last week I am facing this issue often, check.

Joining in

Hello Team, 

Kindly check at CV5 6JU area. Having issues with broadband now days frequently. Please check and resolve permanently.


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Thanks for your post @joshiamit, and a very warm welcome to our Community Forums!

Sorry to hear of the recent broadband issues you've been experiencing.

I've been able to look into the local area and can see an SNR issue that was raised on 10/08/23 and is estimated to be resolved on 17/08/23 at 10:30.

We apologise for any inconvenience caused and our team will do all within their power to have this resolved for all effected users.

Kindest regards,