I've had the same, since ive "upgraded" to gig1 on the hub 4 i've had issue after issue, devices not able to connect etc, can't have a live chat and can never get through by calling, not getting the service i'm paying for, plug in and play they said.
My 2.4ghz WiFi is not working. Wanted some help from Virgin media staff member? Is that not why this forum is here? They don’t answer anything else.
No it's not - these are the VM Community Fora where users pass on their experience and try and help people sort their issues. So if you dont want that then this is not Its a Hotline into VM - only the phone guarantees that - and you have to call in at 08.00 to get through quickly. VM do respond on here but can take 5-10 days to respond.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Exact same issue I had when upgrading to hub4, 2.4 network appeared randomly and would not connect to Sonos or camera system. I waited 2 hours on the phone managed to get an engineer visit who fitted a new router and set it all up. No had a problem since other than a couple of random router reboots it was around November I had the issue.
I think there are a few dodgy hub4s around and it’s pot luck what you get