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Cheule
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Multiple drop outs today at 4pm onwards

Hi, I'm in area 31 and we've been experiencing multiple disconnects since about 3.45pm and we are getting 100% packet loss in regular cycles. It's just gone off now for the 5th time in a couple of hours whereas it's normally pretty reliable.

Virgin 1gbit - Superhub 4 modem mode --> RT-AC3200
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Cheule
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Re: Multiple drop outs today at 4pm onwards

73b1395a5dc792f524a67ff4c727320a8658fc30

 

Virgin 1gbit - Superhub 4 modem mode --> RT-AC3200
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Cheule
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Re: Multiple drop outs today at 4pm onwards

And again

Virgin 1gbit - Superhub 4 modem mode --> RT-AC3200
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lotharmat
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Re: Multiple drop outs today at 4pm onwards

Are there any works going on in the area?

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Cheule
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Re: Multiple drop outs today at 4pm onwards

Yes, the line said no issues. In the early hours of the morning came a notice about a fix along with a case number, and an expected fix time of 6.05am.

This seemed to fix most of the issues, but today at 4pm we just had another drop out.

 

73b1395a5dc792f524a67ff4c727320a8658fc30(1).png

 

Virgin 1gbit - Superhub 4 modem mode --> RT-AC3200
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lotharmat
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Re: Multiple drop outs today at 4pm onwards

See if there are any more issues!



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Hub 3 - Modem Mode - TP-Link Archer C7

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