My broadband isn't very happy today. I don't know if it is just me or something wrong in the DA7 6 area.
As you can see in my BMQ above it has been up and down like a yoyo all day - it went down again while I was posting this!
We'd had many months of excellent service and then after one of the windy days a few months back it started messing about and has been unstable on and off since then.
Today has been the worst though - sometimes it seems to force the SH4 to reboot itself which is handy!
Apparently VM are carrying out network stuff I'm the area tomorrow (which is when I'm meant to be getting intermittent service) so I'm hoping this has something to do with that and it'll get fixed then?
Try the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I had a similar reliability problem a month or two back - went on for two-three weeks without any obvious pattern. Phoning up to report usually got automated "being fixed" messages, or occasionally got through to offshore agents who couldn't help because intermittent loss of connection wasn't on their Noddy script, but the problem kept recurring, and then eventually disappeared. I'd hazard a guess at something like a faulty power supply for a network amplifier or even the CMTS, leading to unreliability, but proving a problem to locate, diagnose and fix.
It was so bad I raised a formal complaint, but that was a waste of effort - complaints are handled to the same high standard as most other aspects of VM's operations. The good news is that it did eventually get fixed, and I'm now back to the usual variability of VM.
One big problem I have is that I can rarely access the modem status page to check power levels etc. Sometimes it works just after a reboot but then it just times out which doesn't help with troubleshooting.