Virgin Media Community

[Anonymous]

Hi,

I need to replace the 1 meter coax cable to my virgin router, the cable that was installed by virgin doesn't look like anything special just a normal coax cable. I only have fibre install no TV, can i just replace the coax cable with a longer one ? 

i've read there could be a need for a virgin engineer to come out , which would be a waste of my time and theirs. 

[MikeRobbo · Accepted solution]

No, all co-ax cables must be VM supplied.

If you use unauthorised cable and it causes problems you could be charged for all the subsequent repair work.

[Anonymous]

Thanks, That seems very narrow mined from VM, Do you know what VM do to there cable to make it so special ? because coaxial cables have fairly good natural immunity to external noise so it shouldn't need anything special. 

i could understand if i had VM TV with the signals it uses but just broadband. 

[MikeRobbo]

John Brennand @jbrennand is the man to ask, his daughter purchased and used some 'VM Spec co-ax' and caused no end of problems not so much in his house but in the neighbourhood.

[spgray]

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@Anonymous wrote:

Thanks, That seems very narrow mined from VM, Do you know what VM do to there cable to make it so special ? because coaxial cables have fairly good natural immunity to external noise so it shouldn't need anything special. 

i could understand if i had VM TV with the signals it uses but just broadband. 

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not narrow minded at all.
their network, their rules.

you can do anything you want after the demarcation point, but nothing before it.
all coax cables are before the demarcation point.

the TV and broadband signals come down the same cable so your argument is moot.

[Anonymous]

Thanks for your knowledge ,
interesting point you bring up on demarcation point, if i understand correctly that it the connection point on my wall. So if the coax cable is plugged into that sure it counts as after ?

i don't think my point it moot either, i do not use the tv signal my cable brings to my house there for extending the cable would have no impact to said signals

[spgray]

no, the hub would be the demarcation point, not the socket on the wall.

you need to understand that your connection is essentially shared amongst the other properties in your area, so anything you do to make the connect dirty can also affect them.

bottom line is that you are not permitted to do what you want. any further discussion would be futile.

[MikeRobbo]

The Hub is the demarcation point.

[gary_dexter]

TLDR - no you can't use your own cable