Virgin Media Community

[bigwig25]

Could someone please contact to arrange to move my socket.  I understand there will be a £25 charge.  Thank you.

[Tudor · Accepted solution]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Megan_L]

Hello Bigwig25,

Thanks for using the forums to get this socket relocation looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I'm glad to see you're already aware of the £25 call out charge 🙌

I'll send over a PM now so we can get this booked in 🙂 

Thanks,

Megan_L

[Megan_L]

Hi Bigwig25,

Thanks for chatting with me in our PM, I was able to book the appointment for you 👨‍🔧

If you want to check or change the visit, you can do so on your Online Account 🔓

Please let us know if you have any issues after the visit!

Thanks,

Megan_L