Virgin Media Community

[GamerNumpty]

I am wanting to move my Router upstairs and believe my address already has the connections in the room. Do i need to arrange an engineer or can i move the router myself

[jbrennand]

Just try it and see. The wall port should be active.

[GamerNumpty]

more worried that they may not permit us lowly people moving their equipment - is it permitted?

[jbrennand · Accepted solution]

Yes.. I have a Hub and 3 V6 boxes - I have swapped the V6's around once or twice. Just give ir a go.

[Beth_G]

Hi GamerNumpty,

Thanks for your post, welcome to the Community Forum!

You're more than welcome to move your equipment about in your home if you want to, however if you don't feel comfortable or don't quite know how, we'll be happy to schedule in a visit for you. There'd be a one off charge for this appointment however for £25.

Let us know 😀

[GamerNumpty]

how soon could a technician visit?

[Akua_A]

To best look into this, I have sent you a private message @GamerNumpty 

Please look out for the purple envelope and provide a response when you can.

Thanks,